TERMS & CONDITIONS

Effective Date: 19 August 2026

Welcome to Tho Mngadi Trading Store. These Terms and Conditions govern the use of our website and the purchase of products through our online store.

By accessing or purchasing from our website, you agree to be bound by these Terms and Conditions.

1. ABOUT OUR STORE

Tho Mngadi Trading Store provides skincare, beauty, wellness and related products to customers in South Africa.

We reserve the right to update product information, prices, availability and these Terms and Conditions when necessary.

2. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.

Product colours, packaging and appearance may vary slightly from images displayed on the website.

If a product is unavailable after an order has been placed, we will contact the customer and provide an appropriate solution, which may include a replacement, alternative product or refund.

3. PRICES AND PAYMENT

All prices displayed on the website are in South African Rand (ZAR).

Prices are subject to change without prior notice. The price applicable to an order is the price displayed at the time the customer completes the purchase.

Payments may be processed through our available online payment provider, including Payfast.

An order will only be processed once payment has been successfully received and confirmed.

4. ORDER CONFIRMATION

After placing an order, customers should receive an order confirmation containing the relevant order details.

Customers are responsible for ensuring that their name, telephone number, email address and delivery address are correct before completing an order.

If incorrect information is supplied, delivery may be delayed and additional delivery costs may apply.

5. DELIVERY AND SHIPPING POLICY

We deliver orders to addresses within South Africa.

Processing Time

Orders are normally processed after successful payment confirmation.

Orders may take approximately 1–3 business days to be prepared for dispatch.

Delivery Time

After dispatch, delivery generally takes approximately 2–7 business days, depending on the customer’s location, courier availability and other circumstances.

Delivery times are estimates and are not guaranteed.

Remote areas may require additional delivery time.

Delivery Charges

Delivery charges, where applicable, will be displayed during the checkout process before payment is completed.

Where free delivery is offered, the applicable conditions will be displayed on the website or at checkout.

Delays

Delivery may occasionally be delayed due to circumstances outside our control, including:

Courier delays
Weather conditions
Public holidays
Incorrect or incomplete delivery information
Unforeseen logistical problems
High order volumes

We will make reasonable efforts to assist customers with delivery-related queries.

Delivery Address

Customers must provide a complete and accurate delivery address.

If a parcel cannot be delivered because incorrect or incomplete information was provided by the customer, additional delivery charges may apply.

Customers should ensure that someone is available to receive the parcel where required.

6. CANCELLATION POLICY

Customers may request cancellation of an order before the order has been dispatched.

Cancellation requests should be sent to our customer service team as soon as possible and should include the customer’s name and order number.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may be required to follow our return/refund procedure.

If an eligible cancellation is approved, the applicable refund will be processed using the appropriate payment method.

7. REFUND AND RETURN POLICY

We want our customers to be satisfied with their purchases.

Customers who receive a product that is damaged, defective, incorrect or materially different from what was ordered should contact us as soon as possible after receiving the order.

Customers should provide:

Order number
Description of the problem
Photographs of the product and packaging where applicable
Any other information reasonably required to assess the matter

Damaged or Incorrect Products

If we determine that the product was damaged during delivery, defective or incorrectly supplied, we may provide an appropriate remedy, which may include:

Replacement of the product;
Exchange for another product; or
Refund of the applicable amount.

The remedy will depend on the circumstances of the matter and applicable consumer protection laws.

Change of Mind

Because some of our products may include skincare, cosmetic, wellness or personal-use products, opened or used products may not be eligible for return due to hygiene and safety considerations.

Customers should contact us before returning any product.

8. REFUND PROCESS

Where a refund has been approved, we will process the refund through the appropriate payment/payment-processing method.

Refund processing times may depend on the payment provider and the customer’s bank.

Where a payment was processed through Payfast, the refund may be processed through the applicable Payfast payment system.

9. EXCHANGES

Where an exchange is approved, the replacement product will be subject to availability.

If the requested replacement product is unavailable, we may offer an alternative product or an appropriate refund.

10. PRODUCTS FOR PERSONAL USE

Customers are responsible for reading product descriptions, labels and instructions before using any product.

Where applicable, customers should check product ingredients and discontinue use if irritation or an adverse reaction occurs.

Products sold through our website are not intended to replace professional medical advice.

11. CUSTOMER RESPONSIBILITY

Customers agree to provide accurate information when creating an account, placing an order or requesting delivery.

Customers must not use the website for unlawful purposes or attempt to interfere with the operation or security of the website.

12. WEBSITE AVAILABILITY

We make reasonable efforts to keep the website available and functioning correctly.

However, we do not guarantee that the website will always be available or free from technical interruptions.

We may temporarily suspend access to the website for maintenance, security updates or other operational reasons.

13. PRIVACY

We respect the privacy of our customers and handle personal information in accordance with applicable South African privacy legislation and our Privacy Policy.

Personal information may be used for purposes including processing orders, arranging deliveries, communicating with customers and providing customer support.

14. INTELLECTUAL PROPERTY

All website content, including text, logos, photographs, graphics and other materials belonging to Tho Mngadi Trading Store may not be reproduced, copied or distributed without permission.

15. LIMITATION OF LIABILITY

We will take reasonable steps to ensure that products are supplied and delivered as ordered.

To the extent permitted by applicable law, Tho Mngadi Trading Store will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Nothing in these Terms and Conditions is intended to exclude or limit any rights that customers may have under applicable South African consumer protection legislation.

16. CONSUMER RIGHTS

Nothing in these Terms and Conditions is intended to remove, restrict or limit any consumer rights that cannot lawfully be excluded under South African law, including applicable rights under the Consumer Protection Act 68 of 2008.

17. CHANGES TO THESE TERMS

We reserve the right to update these Terms and Conditions from time to time.

The latest version will be published on our website.

18. CONTACT US

For questions regarding orders, deliveries, cancellations, returns or refunds, customers may contact Tho Mngadi Trading Store through the contact details provided on our website.

Tho Mngadi Trading Store

Website: https://www.thomngaditradingstore.co.za/

19. ACCEPTANCE

By placing an order through our website, the customer confirms that they have read and accepted these Terms and Conditions, including our applicable delivery, cancellation, return and refund policies.